Faq

  • Check-in: what time can I move into my room on the arrival day?

    The rooms are available from 15:00 onwards. If the room is available You can check-in earlier, otherwise You can leave Your baggage in a storage room.

  • Check-out: until what time can I stay in my room on the day of departure?

    Rooms are available until 11:00; in case of later departure You can leave Your luggage in a storage room.

  • Can I pay by credit card?

    Yes, we accept major credit cards: Visa, MasterCard, Maestro, CartaSì, and American Express.

  • How can I cancel my reservation?

    If You need to cancel Your reservation, send the e- mail to :info@parkhotelcomo.it, informing about the cancellation; we’ll answer to Your e-mail . Please note that there is a term for free cancellation.

  • Do you provide Internet Connection?

    We have Free WI-FI in the rooms and throughout the hotel.

  • Where can I park my car?

    We have a private garage, upon reservation, at the cost of Euro 15,00 per car, per day and nr. 4 non-reservable parking spaces in front of the entrance, free of charge; several public parking spaces around the hotel are available – free from h. 19:00 to 08:00 // on payment from 8:00 to 19:00 and, 200 mtrs far from Hotel, on payment, public underground parking “Centro Lago” is also available.

  • Do children stay free of charge?

    Upon request we have baby beds for children under 4 years old for € 10.00 per night. Children under 6 years old stay free of charge if they share their parents’ bed. For older children the triple/4-bedded room is required.

  • Is it possible to iron in the room?

    No, in all our rooms it is forbidden to use the iron, but we have an ironing point on the 1st floor, where You will find all You need to iron.

  • Do you have any rooms for smokers?

    In compliance with Italian regulations for public areas and buildings, all the common areas and the rooms at Hotel Park are NON Smoking. To respect the Guests who will stay in your room after you, we kindly ask you to comply with this rule.

  • Are pets admitted in the hotel?

    Yes, pets are allowed with a € 10 supplement for each pet per night.

  • Does the Hotel have a restaurant?

    Hotel Park only provides Bed and Breakfast. Near the hotel you will find many restaurants to suite all requirements.

  • Are the rooms air-conditioned?

    You can personally adjust the Air-Conditioning and Heating in all the rooms.

  • Do the rooms have lake view?

    No, we don’t have rooms facing the lake, but the Hotel is located very close to the lake (about 200 mtrs)

  • Is Tourist Tax included in the room rates?

    No, Tourist Tax is a Municipal Tax that is required by the City of Como, and it must be paid directly to the hotel. It amounts to € 2.00 per person per night for a maximum of 4 consecutive nights; from October to March € 1,00. Children under 14 years old are exempt

  • What time does the hotel close?

    The Reception at Park Hotel is always open (H24/7). At 24:00 the outer doors are shut but our night porter is available to open them all night to guest who arrive or return to the hotel late.

  • Can I reach the hotel directly by car?

    Though Hotel Park is close the Historic Centre, (700 mt.) it is just outside the ZTL (Limited Traffic Zone) so you can reach the entrance of the hotel by car.

  • How can I reach the Hotel from Malpensa Airport?

    When You arrive in Malpensa, You will find the “Malpensa Express inside the airport; catch this train (direction Milan) you have to change train at “Saronno”, wait for the train to “Como Lago” get off at the last stop. When You buy the ticket for the Malpensa Express, say Your final destination, Como Lago.

  • How far is San Giovanni Central Station?

    The main station is just 300 mt. away and is easy to reach by foot.

  • How far is the Como Nord Lago Station?

    The Como Nord Lago station is 700 mt. away, just a nice 15 minutes walking by the lake.